Returns & Refunds

 

We guarantee a refund within 30 days of the order to give you the best shopping experience.
If you are not satisfied with the product, contact us and we will try to resolve the issue!
We do not issue refunds after 30 days of ordering, so please contact us as soon as possible to receive your refund.

 

HOW TO REQUEST A REFUND?

To request a refund, simply fill out the form to contact us on the "contact us" page or send us an email to hackyourmind@myyahoo.com with your order number. Once we have received the email and received the product back, you will be fully refunded (refunds can take up to 5 days).
The returned product must be intact and in its original packaging with all its components.

 

SHIPPING OF REFUNDED PRODUCTS

We do not bear the shipping costs of the products to be refunded.

 

WHAT IF THE PRODUCT I RECEIVE IS DAMAGED/WRONG/DOES NOT WORK?

If you have received a defective, incorrect and/or broken product, please contact us within 30 days of placing your order. Remember to include the order number, one or more photos of the order and all references relating to the delivery of the order. In accordance with our refund policy we will do our best to resolve the issue as quickly as possible.

 

HOW DO I CHANGE OR CANCEL THE ORDER?

Please contact us as soon as possible if you wish to change or cancel your order at [hackyourmind@myyahoo.com]. Remember to include the order number, the modification and/or cancellation you would like to make, you will receive confirmation of the operation within 24 hours.

Orders that have already been packed or shipped cannot be exchanged or cancelled.